Refund & Cancellation Policy
Last modified: 09 September, 2026
This Refund & Cancellation Policy describes the policies of PressWhizz Media LLC, located at 1209 Mountain Road Pl NE Ste N, Albuquerque, New Mexico 87110, United States of America, email: support@presswhizz.com, phone: (443) 964 9975, on the cancellation of orders and the issuing of refunds for services purchased through the PressWhizz platform and website (www.presswhizz.com) (the “Service”).
1. Cancelling An Order
You may request a cancellation only if the publisher has not yet started working on the order and the order is not already marked “Publisher working on it”.
If you ordered content through the platform and the writing process has already been completed, the order cannot be cancelled.
If your order has been in progress for an unusually long time and you wish to request cancellation, please contact the support team.
In all cases, cancellation requests must be handled through support and are subject to review.
2. Eligibility For A Refund
If we cannot complete your order, or a publisher fails to deliver what was promised in the offer, you will receive a full refund in the form of PressWhizz account credit.
Refunds are not issued automatically. If you believe your order qualifies for a refund, you must open a support ticket so our team can review the case. Once approved, the refund will be processed to your account balance.
3. How Refunds Are Issued
Refunds are issued in the form of PressWhizz account credit. This credit can be used for any future order, or withdrawn using one of the available withdrawal methods.
If you prefer to receive the refund back to your original payment method, such as a PayPal account, bank account or card, you may submit a request to our support team. Direct refunds can be arranged upon request.
4. If The Publisher Does Not Publish Your Article
If the publisher is unable to publish the article, or fails to deliver what was promised in the offer, the order will be cancelled and refunded.
Publishers who consistently fail to meet their offer terms, or who cannot deliver as agreed, may be removed from the marketplace to maintain platform standards.
5. Link Placement Issues
Missing or incorrectly placed links. If your article is live but the link is missing or incorrectly placed, please contact our support team. We will immediately reach out to the publisher to correct the issue.
Links removed after publishing. PressWhizz guarantees every placement for twelve (12) months, regardless of the duration stated in the publisher’s offer. If a link is removed within that twelve-month guarantee period, we will work directly with the publisher to have it restored. If the link cannot be reinstated, the order will be refunded in full.
6. Changes After Completion
Once an order has been marked as completed, changes are not guaranteed. However, if you wish to request a modification, you may contact our support team.
Our team will reach out to the publisher to ask whether the requested change can be made. Any post-completion edits are entirely subject to the publisher’s approval, and we cannot guarantee that modifications will be possible.
7. Rejecting An Order
If your article has been published but you are not satisfied and have not yet accepted the order, you may reject it directly from your dashboard.
When rejecting the order, you must provide a clear rejection reason and specify what needs to be corrected. The publisher is required to review your feedback, apply the necessary changes if valid, and resubmit the order for your review.
8. Resolution Times
Most order-related issues are resolved within twenty-four (24) to seventy-two (72) hours. More complex cases involving third-party publishers may take longer. You will receive timely updates from our team throughout the resolution process.
9. Entity Stacking Orders
Entity Stacking services use a separate payment system and cannot be paid using your PressWhizz account balance by default. Payment must be made directly via card or the available payment method at checkout.
Cancellation window. Entity Stacking orders carry a three (3) day window from the time the order is placed, before work on the project begins. This is the time we use for checking everything for the client. You may cancel within this window by contacting our support team.
After work has started. Once we have started the project, the order cannot be cancelled and is not refundable.
Before you order. You may request an example report from our team before placing an order.
10. Tier 2 Services
If you add a Tier 2 service while placing a Guest Post order, you can pay for the Tier 2 upgrade using your PressWhizz account balance as part of that order.
If you want to order Tier 2 services for older links, or for links that were not purchased through the platform, those orders use a separate payment system and payment is not automatically deducted from your balance. If you would like to use your balance for such orders, please contact our support team to check whether a manual arrangement can be made.
Cancellations and refunds. Tier 2 orders cannot be cancelled once placed, and are not refundable.
11. Payments, Invoices & Tax
Payment terms. We do not offer post-payment or pay-on-publish terms.
Invoices. You can download your invoice directly from the Wallet section of your dashboard. Each transaction related to your orders includes an “Invoice” button on the right-hand side. For standalone Tier 2 services not attached to a Guest Post order, and for Entity Stacking services, invoices are not automatically generated on the platform. If you require an invoice for these services, please contact our support team and we will provide it manually.
Taxes. PressWhizz is a US-based company. We do not add VAT or other taxes to our listed prices. The price you see on the platform is the final amount charged at checkout.
12. Contact Us
All cancellation and refund requests must be raised with our support team. You can reach us at support@presswhizz.com or through our live chat.
PressWhizz Media LLC
1209 Mountain Road Pl NE Ste N
Albuquerque, New Mexico 87110
United States of America